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We will ship the product(s) in your order via Sagawa Delivery Company to the delivery address in Japan. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes.

The courier will make three (3) delivery attempts to deliver the package and obtain a signature.

The frequency is three (3) attempts on consecutive days. After the 3rd attempt we will bring the package to the counter of branch of Sagawa Delivery Company nearby. An absence notice will be placed in your mailbox informing that the package must be picked up at the customer counter within 1 week from the date of 1st delivery attempt or the package will be returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website, where you will be automatically redirected to the website of Sagawa Delivery Company.

The link to check your order is: http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Complementary delivery if registered to the website or in case of Instore collection at one of our Zegna Stores listed below.

You may choose to collect the products in your order from one of our Zegna stores during store's normal opening hours.

We do not charge you for standard delivery when you have chosen to collect the products from Zegna store.

If you are collecting the products in person, you will need to show the boutique a copy of your order confirmation email and a valid identification document (i.e., your unexpired passport or driver’s license).

If you have authorized another person to collect the products on your behalf, this person will need to present:

• a copy of your order confirmation email;
• a copy of your valid identification document (i.e., a copy of your unexpired passport or driver’s license);
• the authorized person's valid identification document;
• a simple letter of authorization from you, stating that you authorize that person to collect your products on your behalf.

We will hold the products you ordered at the store for twenty (20) calendar days.

If these products are not collected within these twenty (20) calendar days, we will notify you by email. When this occurs, this shall be treated as a free return of your order and we shall provide you with a refund for these products.

Please note that in case of In-store collection orders, the store cannot deliver or arrange delivery to a different or additional address.

Please find below a list of stores from which you can pick up your order:

Ermenegildo Zegna Ginza Store
Zegna Ginza Building
6-6-7, Chuo-ku, Ginza, Tokyo

Ermenegildo Zegna Marunouchi Store
1-10-1 Yurakucho, Chiyoda-ku, Tokyo

Ermenegildo Zegna Marui Imai Sapporo Store
Ichijo Bldg. 2F, Marui Imai Sapporo Main Store
2-11 Minami Ichijyo Nishi, Chuo-ku, Sapporo, Hokkaido

Ermenegildo Zegna Matsuzakaya Nagoya
2F North Bldg., Matsuzakaya Nagoya
3-16-1 Sakae, Naka-ku, Nagoya-shi, Aichi

Ermenegildo Zegna Daimaru Kyoto
5F Daimaru Kyoto
79 Shijo Street Takakura Nishiiri, Tachiurinishimachi,
Shimogyo-ku, Kyoto-shi, Kyoto

Ermenegildo Zegna Sogo Yokohama
5F SOGO YOKOHAMA
2-18-1 Takashima, Nishi-ku, Yokohama-shi, Kanagawa

Ermenegildo Zegna Hankyu Men's Osaka
3F Hankyu Men's Osaka
7-10 Kakuda-cho, Kitaku, Osaka-shi, Osaka

Ermenegildo Zegna Osaka Takashimaya
2F, 5-1-5, Nanba, Chuo-ku, Osaka

Ermenegildo Zegna Nihombashi Mitsukoshi
2F Nihombashi Mitsukoshi Main Store
1-4-1 Nihombashimuromachi, Chuo-ku, Tokyo

Ermenegildo Zegna Daimaru Kobe
6F Daimaru Kobe
40 Akashimachi, Chuo-ku, Kobe-shi, Hyogo

Ermenegildo Zegna Isetan Shinjuku store
4F Men's Bldg., ISETAN Shinjuku store
3-14-1 Shinjuku, Shinjuku-ku, Tokyo

Ermenegildo Zegna Hankyu Men's Tokyo
3F HANKYU MEN'S TOKYO
2-5-1 Yurakucho, Chiyoda-ku, Tokyo

Ermenegildo Zegna Hankyu Men's Tokyo
5F HANKYU MEN'S TOKYO
2-5-1 Yurakucho, Chiyoda-ku, Tokyo

Ermenegildo ZegnaFukuya Hatchobori
3F Fukuya Hatchobori Main Sore
6-26 Ebisu-cho, Naka-ku, Hiroshima-shi, Hiroshima

Ermenegildo Zegna Daimaru Fukuoka Tenjin
Main Bldg. 4F Daimaru Fukuoka Tenjin
1-4-1 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka

Ermenegildo Zegna Takashimaya Nihombashi Store
6F TAKASHIMAYA Nihombashi Store
2-4-1 Nihombashi, Chuo-ku, Tokyo

Ermenegildo Zegna Iwataya
5F Main Bldg. IWATAYA
2-5-35 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka