The products marketed on the www.zegna.com website (hereinafter, the “Website”) are sold and invoiced by EZI S.p.A. a company having its registered office in Via Vittor Pisani 16, Milan Italy, registered with the Chamber of Commerce Industry Handicraft and Agriculture of Biella Taxpayer Identification Number, VAT and registration number with the Companies’ Registry n. 01651700039 (“ZEGNA”)
For any information on purchase orders, deliveries and, more in general, purchases, please contact Zegna customer care at the following addresses:
Calling 800 90 40 40 from 9am to 6pm, working days only.
1. Acceptance of the general conditions of sale and closing
1.1 ZEGNA offers for sale on the Website the products to end consumers, namely, to persons who buy them for reasons unrelated to the activities, if any, carried by said persons for business, entrepreneurial or professional purposes (“Customer”). ZEGNA reserves therefore the right not to process orders placed by persons other than the "consumer" or, in any case, orders that are not consistent with its business policy.
1.2 The agreement executed between ZEGNA (hereinafter also the “Seller”) and Customer shall be deemed consummated upon acceptance of the order as indicated in point 2.3. below, including partial acceptance, by ZEGNA. If the order is not accepted by ZEGNA, ZEGNA shall immediately inform Customer thereof.
1.3 The agreement of sale shall be concluded in Italian language and in accordance with these Conditions.
1.4 To place an order in accordance with the envisaged modalities, and with the order form made available on the Website (hereinafter, the "Order"), the Customer shall read all the indications given during the purchase procedure and shall explicit accept (by ticking the relevant check box) these general conditions (hereinafter, the "Conditions").
1.5 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.
2. How to buy the products
2.1 The products offered for sale by ZEGNA are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
2.2 Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Customer shall also ask ZEGNA if it wishes to receive the invoice for the purchased product.
2.3 ZEGNA shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her double check such information and, if necessary, immediately report incorrect data, if any.
2.4 ZEGNA is obliged to deliver products free of defects or flaws.
3. Price and Terms of payment
3.1 The prices indicated on the Website are inclusive of taxes and VAT. Customer shall be informed in advance of shipping costs or fees, if any, through the Website.
3.2 The payments can be made only through credit card and paypal and the transaction will be processed through a secure server selected by ZEGNA. The payment must be made as a part of the of placing of the Order, in order to finalize the same.
3.3 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to ZEGNA because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction.
4. Delivery of the products and relevant expenses
4.1 ZEGNA, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is dispatched.
4.2 Customer may decide to personally collect the products, rather than having them dispatched to him/her, directly at one of the ZEGNA retail stores that have adhered to the “retail store direct delivery” project. A complete list of such retail stores can be found on the Website. In that case, Customer will receive an e-mail informing him/her that the product has arrived at the retail store and is ready for collection within 20 (twenty) days from the date on which the email was received, upon exhibition of a copy of the aforesaid e-mail together with an identity document. Failure to collect the product within the time limit indicated in the agreement shall result in the purchase agreement be automatically terminated and Customer be entitled to obtain a full refund of the price.
4.3 The products will be delivered by ZEGNA within the date indicated in the accepted Order, being in any case understood that ZEGNA will be not responsible for delays caused by third parties, the Customer, acts of God.
4.4 To receive the delivery of the products, the Customer shall sign the relevant receipt provided to him, having checked that:
4.4.1 the number of items delivered corresponds to the number indicated in the bill of parcels,
4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
4.5 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.
5. Right of withdrawal
5.1 Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without the need to give any explanation, within 20 (twenty) days from the date of delivery of the products.
5.2 Customer may exercise the right of withdrawal set forth in art. 5.1 above, by filling in the blanks the specific form made available in the packaging of the product to be given back (the "Withdrawal Form").
5.3 In the event of withdrawal, Customer shall dispatch the goods back to ZEGNA within 20 (twenty) days from the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities:
5.3.1 Send the product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier indicated by ZEGNA in the Withdrawal Form (such means of redelivery is on the ZEGNA's exclusive cost);
5.3.2 Send of the product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier chosen by the Customer (in such event, the costs for the redelivery will be on the Customer's exclusive account);
5.3.3 Redelivery to the address expressly referred to in the Withdrawal Form (the Customer will give back the product/s along with the Withdrawal Form and one identity document).
5.4 The product must be given back as indicated below:
- The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted; The Customer has no right to withdraw from the purchase agreement if the supplied products were made in accordance with the Customer’s specifications or are clearly personalized.
- The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to the ZEGNA retail store, shall be at the Customer's exclusive responsibility for the cases indicated under points 5.3.2 and 5.3.3. Therefore, if the product has been damaged during transit, ZEGNA shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled;
- ZEGNA accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to ZEGNA is processed according to one of the modalities indicated under points 5.3.2 and 5.3.3.
5.5 ZEGNA shall refund to Customer the whole amount already paid by the latter, including standard shipping costs that the same may have incurred in relation to the returned products (exclusive of any additional cost incurred as a result of a different and/or quicker typology of shipping and delivery) within 14 (fourteen) days from the date of the withdrawal. Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund. ZEGNA may withhold the refund until the returned product is properly received by ZEGNA or until Customer demonstrates that the product has been correctly returned, whichever is earlier.
5.6 Once the products are received, ZEGNA will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, ZEGNA shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to ZEGNA.
5.7 In the event that the right of withdrawal is forfeited, ZEGNA shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.
6. Warranties
6.1 All products sold by ZEGNA are covered by a 24 (twenty-four) month guarantee for lack of conformity. To benefit from the guarantee, Customer must keep the relevant invoice, or receipt of payment, together with the bill of parcels.
6.2 The warranty for lack of conformity will be applicable only if the product has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the product.
6.3 In the event that ZEGNA is unable, for any reason, to return the guaranteed product (restored or replaced), or if the restoration or replacement proves to be too burdensome also in consideration of the value of the product, ZEGNA may adequately reduce the paid price or make a full refund, and the agreement will be terminated.
6.4 If a product return is envisaged in the warranty, Customer will return the product in its original packaging, with all its parts (including packaging materials, documents and accessories).
7. Claims and queries
7.1 Any claim or query can be sent to ZEGNA at the following Customer Care addresses customer.care@zegna.com (click here).
8. Privacy
8.1 Any personal data collected when an Order is placed, shall be processed by ZEGNA for the sole purpose of satisfying Customer’s express requests, in compliance with the legislation applicable to privacy and with the Privacy Policy available on the Website. Other processing, if any, of such data shall be carried out only with Customer’s express consent.
9. Applicable Law and Dispute Resolution
9.1 The sale agreement under these Conditions and its performance are governed by Italian Law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides.
9.2 In matters not covered by these Conditions, the relevant and appropriate regulations of Italian law will apply, in particular (but not exclusively) the regulations of the Civil Code and the Act on Consumer Rights.
9.3 Any dispute that may arise out of these Conditions, may also be settled through the Alternative Dispute Resolution scheme of the Chamber of Commerce of Milan
9.4 Please note that also the European Commission manages an Online Dispute Resolution website http://ec.europa.eu/odr/ dedicated to helping consumers and traders resolve their disputes out-of-court, including cross-border disputes.
